TERMS & CONDITIONS
Merchandise Exchange & Refund Policy
Discount Merchandise Australia offers a 14-day return-exchange-refund policy on all products unopened or unused and returned in its original condition. Customers must present original sales receipt for all returns and exchanges. This refers to only domestic customers within Australia.
Please note these special specifications:
1) Refunds will be credited back to the original method of payment.
2) For damaged or defective merchandise return, we’ll refund the original price of the item.
3) The return policy does not cover damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages.
4) Please email us here to notify us of your intent to return the merchandise, please note the reasons why and include your transaction number. The buyer is responsible for the return shipping fees. A credit will be issued once the merchandise has been received.
5) In the case of damaged or defective merchandise please contact us within 24 hours of reception. No claims will be accepted after this time period.
6) All returns are subject to approval by Discount Merchandise Australia.
7) For international / overseas customers only: we do not accept exchange or refund once goods are in possession of cargo at airport. The international customer must accommodate / arrange for their own international freight shipping costs and indemnifies Discount Merchandise Australia against any loss or damage subsequent thereof sustained by the customer.
8) Discount Merchandise Australia reserves the right to refuse any return, exchange or refund under certain conditions including but not limited to change of mind decisions, where the item is in its new present condition and where no defects or damage is exist.
9) Where the product has been altered by the consumer and the product is therefore unable to be disassembled and resold in good condition such as any permanent fixture or the use of builders bog, putty (or other material) that is used as a filler, glue or other joining/filling compound used typically with slate pool tables, we are unable to provide any refund or exchange.
10) If there is a sold out item we may offer you a similar item via electronic means which will include photos of any variation such as felt colour, design or other feature and to confirm such variation if any
11) These terms are subject to amendment at any time by Discount Merchandise Australia.
All products are under one year warranty.
All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 3 days of receiving merchandise. We’d like to offer an exchange or replace the faulty part.
Items damaged during shipment will be replaced. Please sign “Receive as Damaged” on consignment note so that we can file a claim with courier company..
Damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages are not covered in the warranty.
There will be a non-refundable 20% restocking fee for all other returned items (unless there was an error on our part). Return shipping will be paid by the buyer and a refund will be initiated within 3-5 business days of receiving returned item.