RETURN POLICY

All timeframes contained in this policy, including references to 7-day periods, are provided as administrative guidelines only to facilitate efficient processing and do not limit or exclude any rights under the Australian Consumer Law. DMA ONLINE® will assess all claims in accordance with applicable consumer guarantees and supplier fulfilment requirements.

DMA ONLINE® operates as an independent third-party online retailer facilitating the sale of goods supplied by external manufacturers and distributors across Australia.
This policy is designed to ensure transparency, consistency, and alignment with supplier fulfilment processes, while preserving all rights under the Australian Consumer Law.

Australian Consumer Law

You are entitled to a repair, replacement, or refund where goods suffer a major failure, are not as described in a material and objectively verifiable manner, or are not fit for their intended purpose.
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Return Process

• A written return request must be submitted via email including your name, order number, and reason for return
• A Return Authorisation (RMA) must be issued prior to any return
• Items must be unused, unassembled, and in original resaleable condition
• All original packaging and components must be included
• Return shipping is the responsibility of the customer unless the item is faulty, not as described, or a remedy is required under the Australian Consumer Law, in which case DMA ONLINE® will arrange or cover reasonable return shipping costs.

  DMA ONLINE® may recover such costs from the relevant supplier or carrier where applicable.

• Returns must be securely packaged to prevent damage in transit
• For oversized or heavy items, return collection may be subject to freight carrier availability and scheduling constraints. Delays in collection or transport do not constitute grounds for refund prior to inspection and assessment of the returned goods.
• Where a product is discontinued or unavailable, DMA ONLINE® or the supplier may provide a comparable product of equal value as a replacement where appropriate.

Returns sent without prior RMA approval may be refused.

Change of Mind Returns (Non-Faulty Items)

Timeframes stated in this Return Policy (including any reference to 7 days or similar reporting periods) are provided as an administrative guideline to assist with efficient processing. These timeframes do not limit or exclude any rights under the Australian Consumer Law. DMA ONLINE® will assess all return and warranty requests on a case-by-case basis, having regard to supplier fulfilment processes, logistics timeframes, and the nature of the goods.

• Return requests should be submitted within 7 calendar days of confirmed delivery (as an administrative guideline for return processing, subject to Australian Consumer Law and supplier fulfilment conditions)
• A valid RMA must be issued prior to return
• Items must be unused, unassembled, and in original resaleable condition
• All packaging and components must be returned intact
• Return shipping costs are borne by the customer unless otherwise agreed

DMA ONLINE® reserves the right to refuse returns or apply a partial refund where items are returned used, damaged, incomplete, or without original packaging.

Customised or made-to-order items are not eligible for change-of-mind returns once production has commenced.

Returns dispatched without an approved RMA may be declined.

Faulty, Damaged or Not as Described

Some suppliers and carriers may require transit damage to be reported within 48 hours of delivery. Customers are strongly encouraged to inspect goods immediately upon delivery and report any issues as soon as practicable.

Claims should be submitted within 7 calendar days of delivery (as an administrative guideline for evidence processing and supplier coordination), and must include supporting evidence such as photographs or video.

Valid claims may include:

• Manufacturing defects
• Incorrect product supplied
• Missing components

The following do not constitute valid claims:

• Lighting or screen display differences
• Minor manufacturing tolerances
• Subjective preferences or change of mind
• Assembly-related variations

Where a claim is accepted, DMA ONLINE® may offer repair, replacement, exchange, or return for inspection prior to issuing a refund, in accordance with the Australian Consumer Law.

Refund Processing

• Refunds are processed only after the returned item has been received and inspected
• Inspection is typically completed within 7 business days
• Approved refunds will be issued to the original payment method
• Processing time may vary depending on your financial institution

To the extent permitted by law, refunds may exclude non-recoverable costs associated with sourcing, handling, logistics coordination, and administrative services already performed. Refund processing timeframes are subject to supplier assessment timelines, carrier confirmation, and internal inspection requirements where applicable.

Exchanges

• Exchange requests should be submitted within 7 days of delivery (as an administrative guideline for processing and coordination with suppliers)
• An RMA must be issued prior to return
• Returned items must meet all return conditions
• Price differences and additional shipping costs may apply

Exchanges are processed once returned items have been received and inspected.

Warranty

• All products include a one-year warranty covering manufacturing defects
• Transit damage should be reported within a reasonable timeframe after delivery (as an administrative guideline for carrier and supplier claims processing), and customers are encouraged to notify DMA ONLINE® as soon as possible to assist with prompt resolution in line with supplier processes and Australian Consumer Law
• Warranty excludes wear and tear, misuse, improper installation, and environmental damage
• Natural material variations are not considered defects

This policy applies across all categories including indoor and outdoor furniture, office packages such as
Boardroom Tables,
Gym Equipment, gaming tables, and electric fireplaces.

DMA ONLINE® is an independent third-party retailer. Products may be fulfilled by external suppliers.
All returns and fulfilment processes are aligned with supplier policies and administered in accordance with the Australian Consumer Law.

Where supplier fulfilment policies impose specific reporting or assessment timeframes, DMA ONLINE® may be required to comply with those requirements in order to process or escalate claims. Customers acknowledge that such supplier requirements may affect processing timelines.