Privacy Policy

DMA ONLINE® is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy outlines how we collect, use, disclose and manage your Personal Information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. What is Personal Information?

Personal Information is information or an opinion that identifies an individual. This may include, but is not limited to:

• Name
• Residential or business address
• Email address
• Phone number
• Payment and transaction details
• Images or media provided in connection with an order or enquiry (including delivery photos, damage reports, or site/floor plans)

2. How We Collect Personal Information

We collect Personal Information in a variety of ways, including:

• When you place an order through our website
• When you contact us via email, phone or online forms
• When you submit enquiries, reviews or support requests
• When you provide images or documentation relating to delivery, installation or product issues
• Through website analytics, cookies and third-party platforms

3. Purpose of Collection

We collect your Personal Information for purposes including:

• Processing and fulfilling orders
• Coordinating delivery, logistics and installation services
• Communicating with you about your order or enquiry
• Assessing claims relating to damage, defects or returns
• Providing customer support
• Improving our services and website functionality
• Marketing communications (where permitted or with your consent)

4. Disclosure of Personal Information

As an independent third-party online retailer, DMA ONLINE® facilitates the supply and delivery of goods through a network of suppliers, manufacturers, logistics providers and service partners.

In order to fulfil your order and provide our services, we may disclose your Personal Information to:

• Suppliers and manufacturers responsible for fulfilling your order
• Freight carriers and logistics providers
• Installation service providers (where applicable)
• Payment processors and financial service providers
• IT service providers and hosting platforms

This may include sharing information such as your name, delivery address, contact details, and any relevant information or materials you provide (including images, site plans or delivery instructions) where reasonably necessary to process, deliver, install, assess or support your order.

We take reasonable steps to ensure that these third parties handle your Personal Information in accordance with applicable privacy laws.

5. Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes implementing appropriate technical and organisational measures.

When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it.

6. Access and Correction

You may request access to the Personal Information we hold about you and request corrections where necessary. To do so, please contact us using the details below.

We may require verification of identity before providing access.

7. Cookies and Website Data

Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve our services. You can control cookie settings through your browser.

8. Marketing Communications

We may send you marketing communications where you have consented or where otherwise permitted by law. You may opt out at any time by following the unsubscribe instructions or contacting us.

9. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

10. Complaints and Enquiries